After waiting at least 20 more minutes (next to the counter) my wife stepped forward and inquired as to whether our room was ready yet. To be clear, it was ready but hadn’t been inspected yet so we stepped aside under the mistaken belief that we would be signaled when the room was ready. After a 15-20 minute wait we were told, again, that our room wasn’t ready. When we arrived we were told our room wasn’t ready and to check back in an hour.
We booked a suite with a courtyard view a week prior to our arrival on March 24th, 2021. We had planned to wrap up the trip with a two day layover at the Wildhorse Resort & Casino. We planned a week long excursion traveling new roads and exploring places we’ve long wanted to knock off our bucket lists.
